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Board of Directors

Chair

Dr Kevin Arlett

Board members

Dr Natalia Smithson
Dr Peter Gianoulis
Dr Shatendra Gupta
Dr Michael Murray
Ms Renita Garard
Ms Jean McCubben

Staff

Chief Executive Officer

Julie Scheuber

Business Services

Renee Turner
Christine O'Flynn
Kylie Murphy
Michelle Keeler
Shirlee Tofin
Mariana Van Niekerk
Anne Lee

Program Staff

Carol Nolan
Robin Warren
Dr Lesley Stainkey - GP Liaison Consultant
Dr Tracy Cheffins
Sue Chapman
Julie Randall
Michelle Bell
Rhonda Fleming
Paul van Houts
Julie Twomey
Jane Grant
Wendy Murcia
Kathleen Shaw-Farrell
Melissa Burton
Gloria MacDonald
Wendy Moore
Robyn Illin

headspace Staff

Aileen Colley
Dr Mary Emeleus
Colleen Watkins
Kirsten Seymour
Diane Salvador
Louise O'Toole
Monique Roberts
Barbara Anderson
Trudy Finnerty
Ann Just
Liz Miller
Manuela Valastro
Rhiannon Passfield
Adam Clair

IT Staff

Barry Lollo
Graham Pilcher
Isaac Gardner
Tony Hoffensetz
Philip Ban
Matthew Pilcher

Townsville General Practice Network

CASE STUDY 4 — BILL AND MARGARET'S STORY

Bill is a self-funded retiree in his late sixties. Twelve months ago he fell off a ladder while cleaning leaves from the gutter. He suffered severe head injuries as well as a broken leg and hip. He was initially taken by ambulance to Accident and Emergency at the Townsville Hospital.

Following a stint in Intensive Care he was later transferred to the Private Hospital where he remained until he was well enough to commence the long journey of rehabilitation.

Bill's acquired brain injury has left him with cognitive impairment as well as physically disabled. His wife Margaret is his primary carer who receives little help from family as they all live away. They have private health insurance but have funded most of the aids and equipment need for Bill's support at home themselves as well as the necessary modification to their house. This has affected their savings and they are finding it difficult financially.

Margaret is struggling to cope with the demands of caring for Bill. Bill's behaviour is difficult to manage as he becomes more frustrated with his inability to do the things he used to do. Bill has recently been diagnosed with dementia.

Margaret believes that the only way she can cope as now her own health is failing is to place Bill in and Aged Care Home.

QUESTIONS FOR CASE STUDY 4 — BILL AND MARGARET

SECTION 1

1.	Would Bill and Margaret be eligible to receive HACC services?
2.	Would there be any financial assistance for Margaret and Bill? If so who can they talk to?
3.	Who could have advised Margaret about the modifications to the house to accommodate Bill's disability?
4.	Can Margaret make plans for her own future health care? If so what is it and who can she talk to about it?

SECTION 2

1.	Who could Margaret talk about the burden of caring for Bill?
2.	Name three different types of respite care that would be available to Margaret to help her cope with Bill?
3.	What Service Provider can help find short term or emergency in-home respite for Margaret?
4.	What Service Providers can help Margaret with on-going in-home respite care?

SECTION 3

1.	What community care services would Margaret qualify for in her role as carer?
2.	What dementia specific services and/or supports are available for Margaret and Bill?
3.	Who can provide information to Margaret about coping with Bill's confusion and behaviour?
4.	What Service Providers can assist with a counselling service for Margaret?

SECTION 4

1.	What are the packaged care options for Margaret and Bill if he remains living at home?
2.	If Bill has to go into residential care who does the assessment and approval for this?
3.	How does Margaret find out about the residential care facilities in Townsville and what fees and charges they will have to pay for his accommodation and care?
4.	What Service Provider can assist Margaret with advocacy if she has difficulty accessing care for Bill and support for herself as his carer?

QUESTIONS AND ANSWERS FOR CASE STUDY 4 — BILL AND MARGARET

SECTION 1

1.	Would Bill and Margaret be eligible to receive HACC services?	HACC Eligibility : - Frail Aged Younger Person with a Disability Carers of the above
2.	Would there be any financial assistance for Margaret and Bill? If so who can they talk to?	Centrelink Carers Allowance (not asset tested) Carers Payment (asset tested)
3.	Who could have advised Margaret about the modifications to the house to accommodate Bill's disability?	Occupational Therapist Home Modifications
4.	Can Margaret make plans for her own future health care? If so what is it and who can she talk to about it?	Advanced Health Directive General Practitioner Public Trustee

SECTION 2

1.	Who could Margaret talk about the burden of caring for Bill?	Carers Queensland Homecare Dementia Outreach Counselling Service
2.	Name four different types of respite care that would be available to Margaret to help her cope with Bill?	In-home Respite Emergency Respite Residential Respite Centre Based Day Respite
3.	What Service Provider can help find short term or emergency in-home respite for Margaret?	Commonwealth Carer Respite Centre
4.	Name one Service Provider that can help Margaret find on-going in-home respite care?	Homecare Dementia Service - Commonwealth Carer Respite Centre

SECTION 3

1.	What community care services would Margaret qualify for in her role as carer?	HACC Service Types - Domestic Assistance; In-home Respite; Home Maintenance etc
2.	What dementia specific services and/or supports are available for Margaret and Bill?	Alzheimer's Australia NQ Townsville Homecare Dementia Service Dementia Helpline
3.	Who can provide information to Margaret about coping with Bill's confusion and behaviour?	Acquired Brain Injury Unit—Kirwan Rehabilitation Unit Homecare Dementia Service Alzheimer's Australia NQ
4.	What Service Providers can assist with a counselling service for Margaret?	Carers Queensland Homecare Dementia Service

SECTION 4

1.	What are the packaged care options for Margaret and Bill if he remains living at home?	Community Aged Care Package (CACPs) Extended Aged Care at Home (EACH)
2.	If Bill has to go into residential care who does the assessment and approval for this?	Aged Care Assessment Team (ACAT)
3.	How does Margaret find out about the residential care facilities in Townsville and what fees and charges they will have to pay for his accommodation and care?	Commonwealth Carelink Centre Aged Care Assessment team Department of Health & Ageing Information Line
4.	What Service Provider can assist Margaret with advocacy if she has difficulty accessing care for Bill and support for herself as his carer?	Queensland Aged & Disability Advocacy

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Board of Directors

Chair

Board members

Staff

Chief Executive Officer

Business Services

Program Staff

headspace Staff

IT Staff

Townsville General Practice Network

CASE STUDY 4 — BILL AND MARGARET'S STORY

QUESTIONS FOR CASE STUDY 4 — BILL AND MARGARET

SECTION 1

SECTION 2

SECTION 3

SECTION 4

QUESTIONS AND ANSWERS FOR CASE STUDY 4 — BILL AND MARGARET

SECTION 1

SECTION 2

SECTION 3

SECTION 4

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